Privacy Policy

 

Privacy

Your information will not be shared with any 3rd party other than those required to fulfil your order and in the normal management of our systems and tools. Your information will not be sold or rented.

 

Sugar Flowers Online are committed to protecting the privacy and security of our customers online.  We will not share your information with third parties without your knowledge or consent. We will pass data to our payment partner - Paypal - when you are placing an order to allow for your payment to be processed.  The information we collect from you is solely used for order processing, order delivery, communication with you regarding your order, and communication of promotions offers and products.

 

Cookies

Cookies are small text files that are stored on your computer or mobile device when you visit websites.  Each cookie is unique to your own web browser, and it allows our website to remember things such as what is in your shopping basket.  Most websites use cookes to improve user experience as these tiny text files allow websites to 'remember' you and therefore enhance your time on their website.

 

Cookies are used on this site to keep track of the contents of your shopping basket.  They are also used after you have logged on as part of that process.  We also use cookies in our site analytics which we use to continuously improve your time on our site.  For a personal experience we will also use cookies to determine your preferences such as language or location, so that you receive the information such as shipping details most relevant to you.  We may also use targeting or advertising cookies which are used to deliver adverts relevant to you with offers and promotions you may enjoy. 

 

You can turn off cookies within your browser by going to 'Tools - Internet Options - Privacy' and selecting to block cookies.  If you turn off cookies you will be unable to place orders or benefit from other features on Sugar Flowers Online website that use cookies.

 

 

Terms & Conditions

 

Use of and any orders you place with Sugar Flowers Online via this website is subject to you agreeing to our terms and conditions. The completion of an order form and payment for the products shall be deemed conclusive evidence that you agree to be bound by these Terms & Conditions. These terms and conditions do not affect your statutory rights.

 

General

We reserve the right to make changes to these terms and conditions in the future. Any changes will be posted here and will take effect immediately. The material and information contained in this online shop is not aimed at, or meant to be viewed by, persons other than those in the United Kingdom. Any person who chooses to access this online shop from other locations is responsible for compliance with applicable local laws. Sugar Flowers Online website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with Scottish law and shall be subject to the exclusive jurisdiction of the Scottish courts.

 

Placing an Order and Dispatch

When you place an order through the Sugar Flowers Online we will send an e-mail to confirm that we have received the order. Orders are not deemed concluded until payment is received in full for all products and any related delivery charges. Orders placed through this online shop represent an offer to purchase a product. The offer is accepted (for each product) when we send you an e-mail to confirm that the order has been dispatched. We reserve the right to reject any order for any reason which may include but is not limited to delivery to PO Boxes, hotels or other destinations we consider high risk.

 

All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible. In the event that an out-of-stock product is part of an order or we are unable to complete the order for any other reason and we cannot contact you within 7 days, we will cancel your entire order and refund you in full.

 

Orders placed after 2:00 pm on Friday and at any time of day on Saturday and Sunday will be processed on the following Monday. We do not ship on Saturdays, Sundays or UK Bank, Public and Local Holidays. Additional items cannot be added to an existing order. Should you wish to purchase additional items you will need to place a new order for those additional items. 

 

Postage & Packaging - RATES AS STATED

Our postage and packaging rates may vary from time to time as determined by price increases to ourselves. We use Royal Mail Economy Class post and we will not accept liability for any loss or damage arising from a late delivery or for loss of damage arising after delivery has taken place and you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order. We are unable to give a guaranteed time of delivery. Sugar Flowers Online shall not be liable for delay or failure to deliver products promptly if such failure arises due to force majeure or by reason of any delays occasioned by strikes, riots, lockouts or other labour trouble, war, fire, accident, mechanical failure, non-availability to Sugar Flowers Online of manufactured stock, parts, or materials; delay or failure of delivery of the products to Sugar Flowers Online by manufacturers suppliers or other persons; government action, legislation or regulation of any kind; Act of God, or any circumstances whatsoever outside our reasonable control.

 

Pricing and Descriptions

All prices are inclusive of VAT at the prevailing UK rate where applicable. We take care to ensure all our products are priced accurately and photos and descriptions representative. In an instance where a product's correct price is higher than the price stated on our site, we will advise you on the error and give you the option to cancel the order. We are under no obligation to provide the product to you at the incorrect (lower) price. All prices are subject to change without prior notice. We take care to ensure images, descriptions measurements and any other details associated with our products provides a fair and accurate description. All our images are photo images and you accept that minor variations can occur through the natural production process between the photo image and the item you receive (i.e. shades of colour). All measurements are approximate.

 

Food Safety

All goods are stored and handled in a professional, hygienic environment at all times. Sugar Flowers meets and strives to exceed all Local Authority Environmental Health standards, EU Regulations and UK legislation covering the handling and labelling of edible products. Once any edible product leaves Sugar Flowers Online premises, we cannot control conditions which could affect hygiene, safety or quality and, therefore, Sugar Flowers Online will not accept the return of any edible item unless it was supplied incorrectly or is faulty. Put simply: when a customer purchases any edible product from Sugar Flowers Online, they can be assured it is brand new and has never previously left Sugar Flowers Online premises.

 

Returns and Refunds

For orders that have arrived damaged we will need photographic evidence before sending replacements. If you need to return a product which may have been supplied incorrectly or is faulty, you may do so within 7 days of the date it is delivered to you. Once we have received the returned product in unused condition, we wil refund you the product and return delivery price paid. The returned product remains your property until we have received it, we strongly recommend therefore that you obtain a certificate of posting from the Post Office for returns.

 

Copyright

The copyright in any photo, design, presentation, packaging and/or literature in connection with the products shall remain the property of Sugar Flowers Online or the owner of that copyright and no right or licence (except as to the use for which the products are supplied) shall be granted hereby whether express or implied.

 

Warranties

Use of and any orders you place with Sugar Flowers Online via this website is subject to you agreeing to our terms and conditions.The completion of an order form and payment for the products shall be deemed conclusive evidence that you agree to be bound by these Terms & Conditions. These terms and conditions do not affect your statutory rights.

 

Legal notice

Name of company
Sprinkles Shop UK


Registered office
2 Weston Terrace
West Kilbride KA23 9JX

 

Contact details
Tel: +44(0)1294 829936
E-mail: sugarflowers@btinternet.com
 

VAT no.
GB989559037

 

 

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